Sutter Center for Integrated Care
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Policies, Terms and Conditions:
1. GENERAL By using the Sutter Care at Home (affiliate of Sutter Health), Sutter Center for Integrated Care (“SCIC”) learning management system web site, and all linked pages owned and operated by SCIC, including, without limitation, all or any part of any content, visual interfaces, images, information, graphics, design, compilation, computer code, products, software, and services thereon (the "Service"), you are agreeing to be bound by the following terms and conditions ("Terms of Service"). SCIC may revise this Agreement from time to time, and we will use commercially reasonable efforts to provide at least 20 days’ notice prior to any new material terms taking effect, by posting a notice on the Service, or by sending you a notice via email. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Use of and membership in the Service is void where prohibited. You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that (a) you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions set forth herein; (b) you agree to comply with this Agreement; (c) you acknowledge reading and agreeing to the terms of the Privacy Policy (; (d) all registration information you submit is truthful and accurate; (e) you will maintain the accuracy of such information; (f) your use of the Service does not violate any applicable law or regulation; (g) your DVA account has not been suspended or disabled in the past. IF YOU ARE REPRESENTING AN ENTITY, BY USING THE DVA SERVICE, YOU ARE CERTIFYING THAT YOU ARE AUTHORIZED TO LEGALLY BIND THE ENTITY TO THIS AGREEMENT. 2. COPYRIGHT All content on the Service, including designs, text, graphics, pictures, video, information and other files, and their selection and arrangement (the “Content”), are the proprietary property of SCIC or its licensors. No Content may be modified, copied, distributed, framed, reproduced, republished, broadcasted, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without SCIC’s prior written permission. Provided that you are eligible for use of the Service, you are granted a limited license to access and use the Service and the Content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright or other proprietary notices intact. You may view, download for caching purposes only, and print pages from the Website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Service. Notwithstanding the above, individuals who have completed an ICM or ICM TOC “train the trainer” course may use materials for instructional purposes for clinicians employed at their agency/facility, but not for commercial use. This means you can copy and distribute our PowerPoint printouts and activity handouts to train your students. 3. PROHIBITIONS You are responsible for compliance with all applicable laws. You represent, warrant and agree that no actions taken by you will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. 4. REGISTRATION You become a registered user once you have paid the one-time registration fee, we have given you a username and password, and you have agreed to follow the website terms and these terms. You must keep your account information up-to-date and accurate at all times, including a valid email address. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify SCIC of any unauthorized use of your password or any breach of security. 5. REACTIVATION FEE You have 90 days from the payment of the one-time registration fee to complete the required programs. You may continue to access the Content upon completion of the required programs without any additional fees. However, a $50 reactivation fee will apply if the user does not complete the program within the 90 days allowed. Upon payment of the reactivation fee, the user account will have another 90 days to complete the program. 6. INDEMNITY You agree to hold harmless and indemnify Sutter Health and its subsidiaries, affiliates (including, without limitation, SCIC), officers, agents, employees, advertisers, licensors, suppliers or partners, (collectively "Sutter Health and Affiliates") from and against any third party claim arising from or in any way related to your use of services, violation of the Terms of Service or any other actions connected with use of services, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, Sutter Health will provide you with written notice of such claim, suit or action. 7. NO WARRANTIES The Service is provided “as is” and SCIC makes no representations or warranties in relation to this website or the information and materials provided on this website. SUTTER HEALTH AND AFFILIATES, AND ITS LICENSORS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE, IN CONNECTION WITH THE WEBSITE. THE SERVICE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL EDUCATION, ADVICE, DIAGNOSIS, OR TREATMENT. 8. LIMITATIONS OF LIABILITY UNDER NO CIRCUMSTANCES SHALL SUTTER HEALTH AND AFFILIATES BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICES OR INFORMATION CONTAINED THEREIN, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE, OUR LICENSORS, OURS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED WITH THE SERVICES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SUTTER HEALTH AND AFFILIATES’S TOTAL LIABILITY FOR DIRECT DAMAGES EXCEED THE GREATER OF THE TOTAL FEES PAID BY YOU TO SCIC OR ONE THOUSAND DOLLARS ($1,000.00). SOME STATES PROHIBIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THUS THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE FOR YOU TO DISCONTINUE USE OF THE SERVICE. BY USING THIS SERVICE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS WEBSITE DISCLAIMER ARE REASONABLE. 9. THIRD PARTY SITES The Service may contain links to third party web sites, advertisements, or programs that are not controlled by or affiliated with Sutter Health and Affiliates. Sutter Health and Affiliates is not responsible for the content, offers or privacy policies of such third party sites and programs. Your dealings with third party sites are solely between you and the applicable third party. 10. ASSIGNMENT SCIC may transfer, sub-contract or otherwise deal with SCIC’s rights and/or obligations under these Terms of Service without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Service. 11. SEVERABILITY If a provision of these Terms of Service is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 12. ENTIRE AGREEMENT These Terms of Service constitute the entire agreement between you and SCIC in relation to your use of the Service, and supersede all previous agreements in respect of your use of the Service. 13. GOVERNING LAW; ATTORNEY’S FEES These Terms of Service will be deemed to have been made in the State of California, and the provisions and conditions of these Terms will be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of laws principles thereof. You and SCIC agree that the exclusive venue for any dispute relating to this agreement is San Mateo County, California. You and SCIC consent to the personal jurisdiction of these courts. The prevailing party in any legal action brought by one party against the other and arising out of these Terms shall be entitled, in addition to any other rights and remedies it may have, to reimbursement for its expenses, including court costs and reasonable attorney’s fees. 14. TERMINATION You acknowledge and agree that we, at our sole discretion, may terminate your use of the Service and your account without prior notice for any reason at any time. You agree that we shall not be liable to you or any third party for termination of your access to the Service. In the event of any termination, you will immediately cease access to the Service. 15. NOTICE AND TAKE DOWN PROCEDURES AND COPYRIGHT AGENT If you believe any materials accessible on or from the Services infringe your copyright, you may request removal of those materials (or access thereto) from the Services by contacting Sutter Care at Home (affiliate of Sutter Health), Sutter Center for Integrated Care at the following email: and providing the following information: 1. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work. 2. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material. 3. Your name, address, telephone number and (if available) e-mail address. 4. A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law. 5. A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury," you are the copyright owner or are authorized to act on the copyright owner's behalf. 6. A signature or the electronic equivalent from the copyright holder or authorized representative.
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
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Shipping Policy  by 
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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